Open the matter
Pick a matter type and the stages fill in, each with plain-English wording for the client: what the stage means, what happens next and roughly how long it takes. Edit the templates to match how your firm works.
For UK solicitors and law firms
Client updates, sent automatically on WhatsApp.
Matterping tells your clients the moment their matter moves on: what has just happened, and what happens next, in plain English. Built for fixed-fee work like conveyancing, probate and family. Fewer "any news?" calls, calmer clients, and more margin on every matter.
Your Firm SolicitorsWhatsApp
Update from Your Firm Solicitors on your matter CONV-1042: "Searches received" is now complete. What happens next: we are reviewing the results and will raise any questions with the seller’s solicitor, usually within 1 to 2 weeks.
A quick question about your matter CONV-1042: Are we keeping you updated as often as you would like?
Yes No
For CQS-accredited conveyancing firms
Two promises in your Client Service Charter. Kept on every matter, automatically.
The Law Society's Conveyancing Quality Scheme Client Service Charter commits accredited firms to keeping clients informed and asking for their feedback. Matterping does the first. Pulse does the second.
“keep you informed of progress in your sale or purchase”
“ask for your feedback on our service”
Quoted from the Law Society CQS Client Service Charter. Matterping is not affiliated with or endorsed by the Law Society, and the responsibility for meeting the Charter stays with your firm.
Sound familiar?
"Any news on my purchase?" "Have the searches come back yet?" "When do we exchange?" "Just checking in..."
Every one of those calls pulls a fee earner away from the file, usually to say that nothing has changed. Matterping tells clients first, so they don't need to ask.
Why client updates matter
Clients complain about silence more than anything else.
Communication is the biggest source of complaints about solicitors, and conveyancing generates more complaints than any other area of law. Clients want to hear from you regularly, and when they don't, they chase.
of complaint types the Legal Ombudsman received in 2025/26 were poor communication (24%) or delay and failure to progress (22%), the two most common issues.
of home movers want an update from their conveyancer at least once a week (survey of over 5,400 home movers, published 2016).
of their time is spent chasing stakeholders in a transaction, according to residential conveyancers surveyed by Landmark in 2024 (self-reported, 100 conveyancers; up from 39% in 2023).
"Short, predictable updates, even when there is nothing new to report, can improve consumer satisfaction, prevent escalation and reduce the volume of incoming queries over time."
Legal Ombudsman, reported by the Law Society Gazette, April 2026
Built for fixed-fee work
On a fixed fee, every chasing call comes out of your margin.
Conveyancing, probate, divorce and wills are usually sold at a fixed price. The fee doesn't go up when a client rings for the fourth time to ask if there's any news, but the time it takes still has to be paid for. Cut those calls and the same fee earns more.
Fixed feeSet when you quote
Chasing calls and emailsUnpaid time
Fewer chasing callsMore margin on every matter
How it works
Complete a stage. Your client already knows.
Complete a stage
When a stage is done, click Complete. Tweak the "what happens next" wording for this client if you need to. Matters go off script, so you can add or skip stages as you go.
Your client hears straight away
The update lands on WhatsApp in your firm's name, with a text message if WhatsApp can't be reached. If the client replies, it comes back to the matter so the right person sees it.
No portal. No app. No password.
Updates where your clients already are.
Client portals only help if clients log in, and most don't. Matterping sends the update to the app they check every day, so it actually gets read. Nothing to download, nothing to forget.
WhatsApp first
Sent as an approved WhatsApp business message in your firm's name.
Text message backup
If WhatsApp can't be reached, the same update goes by SMS.
Replies come home
Client replies land on the matter, or in a shared inbox if they can't be matched.
Quiet hours
Updates finished late in the evening wait until the morning.
For your practice
Built for the matters clients chase most.
Conveyancing
Purchase, sale and remortgage updates from instruction to completion, the stretch where clients chase the hardest.
Conveyancing updatesProbate
Calm, considerate updates for executors and beneficiaries through a process that can take many months.
Probate updatesFamily law
Clear updates for clients going through a difficult time, with the option to switch messages off for sensitive matters.
Family law updatesWills and LPAs, immigration, employment, motoring, debt recovery and more
Update released
Pulse
Check in. Listen. Improve.
Don't wait for the end of the matter, or a complaint, to find out how it went. Pulse asks clients a quick Yes or No question at the start, midway and at the end. Every No goes straight to your reviewer.
- Start
Check in early to set expectations.
- Midway
See how things are going.
- End
Capture feedback and insights.
Built for law firms
Careful with your clients, and your reputation.
Sent in your firm's name
Clients see your firm, not ours. Every message uses wording you control.
Consent on record
Who agreed to WhatsApp updates, when, how, and who recorded it.
Opt-outs honoured instantly
If a client replies STOP, they stop hearing from you on that channel, straight away.
Departments and permissions
Staff see their own department's matters. Admins see everything.
A full audit trail
Every message, delivery receipt and reply is kept against the matter, with who sent it.
Supports your WhatsApp policy
No more fee earners messaging clients from personal phones. WhatsApp, SRA and GDPR
Part of the Message.Legal ecosystem
Updated clients. Better reviews. More clients.
Clients who are kept informed are happier, happier clients leave better reviews, and better reviews win the next client. Message.Legal helps law firms run that loop and dominate in their area: convert more of your enquiries, keep every client informed and happy, and turn that good service into the reviews and recommendations that bring the next client in.
- ConvertLegalQuotes
- InformMatterping
- Check inPulse
- GrowReviews and referrals
A little extra for your team
Fancy a Matterping mug?
Fewer chasing calls means more time for a proper cup of tea. Every Matterping firm can have branded mugs for the team, in white or Matterping purple.
Already using Matterping? Ask your account manager for yours.
Questions firms ask
What does Matterping do?
Matterping sends your clients a plain-English WhatsApp message every time their matter reaches a new stage, telling them what has just happened and what happens next. If WhatsApp can’t be reached it sends a text message instead. Replies come back to the matter so the right person sees them.
Is Matterping a client portal?
No. Clients don’t log in, download an app or remember a password. Updates arrive on WhatsApp, where most clients already are. See how it compares with a client portal.
Does it replace our case management system?
No. Matterping sits alongside whatever you use to run the file. Your team ticks off stages in Matterping and the client is updated automatically.
Which areas of law does it work for?
Any matter that moves through stages. Firms start with conveyancing, where clients chase the most, then add probate, family, commercial property and others, each with its own stages and wording.
Does it work with LegalQuotes?
Yes. Both are part of Message.Legal: LegalQuotes helps you convert more enquiries with instant quotes, and Matterping keeps those clients informed once they instruct you. How the ecosystem fits together.
How long does it take to set up?
Most firms start with one matter type. In a demo we set up stages that match how your team works and send a real update to your phone, so you can see exactly what clients will get.
See Matterping with your own matters.
Book a short demo and we'll set up a matter type that matches how your firm works, then send an update to your own phone so you can see exactly what your clients would get.